Terms & conditions

  • To confirm your reservation, we do require 100% upon booking

  • Two three and four person rates apply - must be booked & paid for accordingly. No extra beds available. Use of upstairs at Derby Bank House/grounds is for number of booked & paying guests only.

  • Guests are charged for the full duration of the booking, regardless of the number of nights stayed.

  • Reasonable cleaning costs are included in the rental fee. Guests agree to be charged to replace items that are damaged beyond reasonable wear and tear, and to pay additional cleaning charges if they leave the property requiring unusual cleaning.

  • Under no circumstances are guests allowed to move or rearrange furniture at the house..

Cancellation Policy

  • Cancellation or change of dates of a booking greater than 5 days before the date of your arrival, will be free of charge

  • No refund will be given if you cancel any part of your reservation during your stay.

  • These direct Terms and Conditions regarding Derby Phoenix cancellation policy does not stand when booking through an external booking agent – the booking agents Terms and Conditions apply.

Strictly not permitted

  • Parties or excessive noise levels

  • Smoking inside the holiday house.

  • Pets

  • Moving or rearranging furniture.

  • Camping, caravans, or motor homes

  • Fires within the property boundary

You may be asked to vacate the premises terminating your stay if any of these policies are not followed. Forfeiting the payment of your stay.

Your Agreement

By agreeing to pay the accommodation tariff you agree to be bound by the terms of this agreement, and authorise Derby Phoenix to debit any and all fees and charges set out herein to the credit card details of which you provided at the time of making the accommodation deposit or that you agree that you will arrange payment accordingly and immediately.

Providing the full payment confirms your reservation and will indicate that you agree to the above terms.

Guests staying in our holiday premises do so at their own risk. The owners incur no liability for any loss, damage to property, personal injury, or illness. You agree further to indemnify and to keep indemnified the owners against liability to any person arising under or in right of you in respect of any loss or damage arising out of or in consequence of your participation in the use of the premises